At Hakimi Global Trade Hub, we value your satisfaction and strive to provide a seamless shopping experience. If you encounter any issues with your purchase of Afghan dry fruits, our refund policy ensures that your concerns are addressed promptly and fairly.
Conditions for Refunds:
- Damaged or Defective Products: If you receive a damaged or defective product and opt for a refund, please contact us within 48 hours of receiving your order. We will arrange for a full refund to your original method of payment upon verification of the issue.
- Incorrect Items: In the rare event that you receive an incorrect item and prefer a refund, please notify us within 7 days of receiving your order. Once we confirm the error, we will issue a full refund to your original method of payment.
- Change of Mind: Should you decide to return an item due to a change of mind, you may request a refund within 14 days of receiving your order. Please ensure that the item is unused, in its original packaging, and in resalable condition. A restocking fee may apply, and return shipping fees are the responsibility of the customer.
How to Request a Refund:
To request a refund, please reach out to our customer service team at info@afghanprime.com. Kindly provide your order number and a brief explanation of the reason for the refund. Our team will assist you throughout the refund process and provide any necessary guidance.
Refund Process:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days to the original method of payment. Please note that shipping fees are non-refundable.
Contact Us:
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at 8169722702. Our dedicated customer service team is available to assist you and address any inquiries you may have.