At Hakimi Global Trade Hub, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase of Afghan dry fruits, we offer a straightforward return policy to make your shopping experience hassle-free.
Conditions for Returns:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund as per your preference.
- Incorrect Items: In the rare event that you receive an incorrect item, please notify us within 7 days of receiving your order. We will promptly replace the item with the correct one at no additional cost to you.
- Change of Mind: We understand that preferences can change. If you wish to return an item due to a change of mind, you may do so within 14 days of receiving your order. Please note that the item must be unused, in its original packaging, and in resalable condition. Return shipping fees may apply, and a restocking fee may be deducted from your refund.
How to Initiate a Return:
To initiate a return, please contact our customer service team at info@afghanprime.com. Please provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process and provide further instructions.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days to the original method of payment. Please note that shipping fees are non-refundable.
Contact Us:
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us at 8169722702. Our dedicated customer service team is here to assist you.